Frequently Asked Questions

Everything you need to know about your audiophile journey at The Hangout.

How long does shipping take for international orders?

Standard international shipping typically takes 7-14 business days. Express options are available at checkout for faster delivery, usually arriving within 3-5 business days depending on your location.

What is the return policy for IEMs and headphones?

We offer a 14-day return period for most products. Due to hygiene reasons, in-ear monitors (IEMs) must be returned in their original, unopened packaging. If the product is defective, please contact our support team for a warranty claim.

Are all products sold at The Hangout authentic?

Absolutely. We are an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers to ensure you receive genuine high-fidelity gear.

Do I have to pay for customs and import duties?

Customs duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and are determined by your local customs office.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.