Returns & Exchanges

We want you to love your audio gear, which is why we offer a 14-day return window for items in original condition. Please note that for hygiene reasons, in-ear monitors must be returned with all original packaging intact.

1

Initiate Your Request

Contact our support team within 14 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Pack with Care

Place the item in its original retail packaging including all accessories, cables, and ear tips to ensure a full refund eligibility.

3

Ship It Back

Affix the provided shipping label or use a tracked courier service to send the package back to our designated inspection center.

4

Inspection and Refund

Once our technicians verify the product's condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing